First Responders and High-Trauma Professionals

Dispatchers are the calm in the chaos — making sure callers are connected with the help they need and managing crises until help arrives. But behind their collected appearance is a real person who has little time to decompress until their next call.

Continual exposure to traumatic situations can lead to compassion fatigue, burnout, cumulative stress and secondary trauma. But there are tools available to help address stigmas, reduce the effects of trauma, and help yourself and your coworkers.